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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎09-20-2024 03:04 PM

HP Recommended
Product: HP OfficeJet Pro 9125e All-in-One Printer
Operating System: macOS 11.0 Big Sur

Okay, my last question was answered quickly & accurately by Repairatrooper, so I'm going to ask another. Scans from the ADF are a little bit crooked. The HP CSR told me to clean the roller, but the printer is brand spanking new. That seemed to help, but I don't think it will last. Does anyone have a better idea?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-23-2024 10:17 AM

HP Recommended

Depending on how crooked the scans are it might be within "allowed specs". These ADF units are not designed to the tolerances of enterprise level products. The allowable design skew is likely 2-3 mm over a 5 cm distance. Side guides that are too lose will contribute to poor scan alignment. Does it scan straight when using the flat glass? If not the scan bar might be kinked and in that case the unit would need to be serviced/replaced

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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5 REPLIES 5

‎09-23-2024 08:48 AM

HP Recommended

Hi @alexcohenla 

 

Welcome to the HP support community.

I understand that you are facing an issue with your printer, I am glad to assist you today.

 

Please check the aintance giuude , Click HERE


I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj
HP Support
 

Raj2111
I am an HP Employee

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‎09-23-2024 09:48 AM

HP Recommended

I’m sorry Raj, but I’ve checked that many times & printer diagnostics isn’t available for a Mac.  I called support and they were of no help. I’m not the only person with this issue. Are there any solutions for ADF scans coming out crooked. Cleaning the rollers doesn’t help at all. I’m extremely dissatisfied  with HP support and unless I find a solution I will just return the printer

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‎09-23-2024 10:17 AM

HP Recommended

Depending on how crooked the scans are it might be within "allowed specs". These ADF units are not designed to the tolerances of enterprise level products. The allowable design skew is likely 2-3 mm over a 5 cm distance. Side guides that are too lose will contribute to poor scan alignment. Does it scan straight when using the flat glass? If not the scan bar might be kinked and in that case the unit would need to be serviced/replaced

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎09-23-2024 10:59 AM

HP Recommended

Hi @alexcohenla 

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the hardware might needs attention.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Raj 

HP Support

Raj2111
I am an HP Employee

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‎09-23-2024 12:55 PM

HP Recommended

Thank you so much, I think I’ll return the unit and get a different one

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