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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-02-2017 12:40 AM

HP Recommended
Product: Envy 4500
Operating System: macOS 10.12 Sierra

My scanned documents are too light.  Despite deep saturated colors--including black--the files all look washed out.  I've updated the drivers and changed scanner settings, with no difference in the results.  Thanks for your help.

3 people had the same question
1 REPLY 1

‎12-02-2017 11:06 AM

HP Recommended

If the glass and optics are dirty the machine will scan light.Even if you make a copy with a good original the print will be light.Clean the glass on the underneath and wipe the scanner assembly with a soft cloth.Reassemble and try again.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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