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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-29-2022 08:42 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 10 (64-bit)

I am getting vertical lines on the left side of the scan using the flatbed or the document feeder.   If I scan 2-sided, only the 1st page has the lines.   My problem seems to have begun after Dell updated my drivers.  Is  this a driver issue or hardware issue?  

 

The print function works great.   It is just the scanning that is the issue.    I have taken all the steps listed in the "Resolve scan quality issues on HP Printers" and nothing resolved.   Please Help!

 

Sample of Vertical LinesSample of Vertical Lines

1 person had the same question
5 REPLIES 5

‎04-29-2022 09:27 AM

HP Recommended

How does it copy?

 

If the copy has the same lines then it's hardware.




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‎04-29-2022 09:58 AM

HP Recommended

It does the same thing when using either function.

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‎04-29-2022 11:40 AM

HP Recommended

That confirms the hardware issue, nothing soft-driver related. There is nothing much you can do scanner module is defective printer needs to be repaired.




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‎04-29-2022 12:32 PM

HP Recommended

I've read that the ribbons can be loose.  Could this be the problem?

 

If so, how easy is it to repair?

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‎04-30-2022 02:30 AM

HP Recommended

The ribbon cable on the printer side easy 2 screws, and the ribbon cable on the scanner side I don't know but a lot of disassembly is needed.




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