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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-31-2024 01:50 PM

HP Recommended
Product: HP ENVY 7643 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Lately, when I scan an 8x10 photograph through the ADF, the output JPG file has a thin vertical line through it.  But if I scan the same photograph on the flatbed glass, I don't get a vertical line on the output JPG file.

 

Does the scanner have different scan heads for ADF scans and flatbed scans? I'm thinking maybe there is a tiny speck of dust on the ADF scan head?  Thanks.

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