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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP LaserJet Enterprise MFP M430f

So I have this model of printer all across  the entire country, but I have an issue with two of these printers not being able to scan to network folder. I know for a fact it's an issue with the printers settings after a lot of troubleshooting. Basically, I need the cipher list to look like this:

SuperPrinter911_1-1678721134594.png

 

Rather than this:

SuperPrinter911_2-1678721168948.png

 

When trying to copy the ciphers from a working printer I get the error: Selected cipher list contain invalid combination for protocol selected.

 

They are both of TLS 1.2 but I still get this error.

 

Any ideas?

 

 

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