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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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I sent a fax today, and I wanted to confirm and view the layout of the facts to make sure it's readable and legible. Not find the file anywhere.!!  Also, when I go into the hp smart app, it allows. you to view it, but only a tiny little view on screen. It does not give you the option of downloading it. or printing it.    I used an HP printer to scan and the HP Smart app.  

1 REPLY 1
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@JCMA25 

 

Welcome to the HP English Community --

 

There is no saved copy of the content other than what you found.

 

In general, the HP Mobile Fax can be used with or without a printer to create the actual scan.

 

The sending mechanism is different when using Mobile Fax --

Printers with built-in fax hardware can use a landline connected Fax setup to initiate the fax.

 

Mobile Fax is a self-contained application that sends the content to the recipient's fax machine.

 

The content format would not likely change from one use to the next of the same content and method.

 

The content can be scanned and saved prior to using HP Mobile Fax -

Open HP Smart > Mobile Fax > tab Sent > Select "Edit and Forward" to resend / send the fax to a printer fax destination to which you have access.

 

OR

Start fresh - Scan the content and send it to yourself / another printer fax destination to which you have access.

 

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section:

 

“More FAQs” calls this document - READ

 

Video Example

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.