Server Failure

[Kari34]

Trying to scan a document to email and I am getting server failure

[Raj_05]

Hi @Kari34,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're encountering a "server failure" error while trying to scan a document to email with your HP OfficeJet Pro 9018, there could be a few reasons for this issue. Here are some troubleshooting steps you can follow.

1. Check Internet Connection: Ensure that your printer is connected to the internet. Check the Wi-Fi connection on the printer and make sure it's connected to the same network as your computer.

2. Verify Email Settings: Double-check the email settings on your printer to ensure they are configured correctly. Make sure the email address, SMTP server, and other settings are accurate. You may need to consult your email provider or IT department for the correct SMTP server settings.

3. Update Firmware: Ensure that your printer's firmware is up to date. Manufacturers often release firmware updates that address various issues, including connectivity problems. Check the HP website for the latest firmware for your printer model.

4. Check Email Server Status: Sometimes, email servers experience temporary outages. Verify that your email provider's servers are operational. You can do this by logging into your email account through a web browser or contacting your email service provider.

5. Authentication Credentials: Ensure that the email account you're using to send scans is properly authenticated on the printer. Check if the username and password are correct and up-to-date.

6. Firewall and Antivirus Settings: Verify that your firewall or antivirus software is not blocking the communication between the printer and the email server. Temporarily disable these security features and try scanning again to see if the issue persists.

7. Test with Another Email Account: Try configuring the printer with a different email account to see if the issue is specific to a particular account or if it persists across multiple accounts.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support