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‎04-25-2025 12:26 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

I have tried following the instructions, with out success. can I please get some help.  

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1 REPLY 1

‎04-26-2025 11:36 AM

HP Recommended

Hi @SandraMaldonado,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Network and Hardware Connection:

  • Ensure your printer is powered on and connected to your Wi-Fi network.
  • Place the printer within the range of the network router.

Download and Install HP Software:

  • Visit the HP Support Page for the latest drivers and full feature software for your printer.
  • Download the driver specific to the HP OfficeJet Pro 9015e compatible with Windows 11.
  • Run the installer and follow the on-screen instructions.

HP Smart App Setup:

  • Download the HP Smart App from the Microsoft Store.
  • Open the app and create an HP account if you don't have one.
  • Select "Add Printer" and follow the app’s instructions to find and connect to your printer.

Check Windows Printer Settings:

  • Go to Settings > Devices > Printers & scanners and ensure your HP OfficeJet Pro 9015e is listed.
  • Set it as the default printer if it isn't already.
  • Click on the printer name and ensure there are no pending print jobs that might be causing errors.

Check Connectivity Issues:

  • Verify that both your computer and printer are connected to the same Wi-Fi network.
  • Restart your router if there are any connectivity issues.

Print a Test Page:

  • Right-click on the printer in the "Printers & Scanners" section and select "Printer Properties."
  • Under the "General" tab, hit "Print Test Page" to confirm if the printer is set up correctly.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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