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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-09-2025 03:07 PM

HP Recommended

Nobody?

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‎01-09-2025 03:26 PM

HP Recommended

Yeah nothing yet... 

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‎01-11-2025 04:52 AM - edited ‎01-11-2025 04:58 AM

HP Recommended

Hello,

 

Same problem here. From what I found on the internet, loads of people are having the same issue. There is a post in the german Microsoft forums from a user, stating that uploads to OneDrive stopped working for him in August 2024 already (https://answers.microsoft.com/de-de/msoffice/forum/all/hp-smart-drucker-und-android-app-speichert-ni...).

 

It seems that nobody wants to take responsibility — neither Microsoft nor HP.  Or nobody seems to care 🤷‍

 

Until the problem will hopefully be resolved one day, I save my files to Google Drive and then move them to OneDrive from time to time.

 

You could also have the scanned documents mailed to you and then save them to OneDrive from your email application.

 

I know, those workarounds are lame – but it works for me as I only use this feature to have my receipts scanned with my phone a few times a week.

 

Cheers 

Chris

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‎01-12-2025 09:20 AM

HP Recommended

Hi Chris, thanks for sharing. The workaround also works for me however I find it silly that we paid for something that doesnt work.. 

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‎01-12-2025 01:17 PM

HP Recommended

Completely agree with you here. Also Happy new year! 

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‎03-02-2025 05:51 AM

HP Recommended

This is an impertinence! After months I'm going to return the product now because they don't fix it.

Other 3rd party products work with onedrive so there's no excuse.

My ensurance pays my lawyer so I give a **bleep** now, either.

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‎04-02-2025 09:27 PM - edited ‎04-02-2025 10:24 PM

HP Recommended

I still have the same problem. I deleted the shortcut, but I can't add it back again. The link to sign into OneDrive fails.

 

Update: I finally got frustrated at the lack of support information on this issue. So I said "What have I got to loose?" So I set the printer to factory default and set it up again like a new printer. That solved the connectivity issue. The printer must have stored some corrupt settings somewhere that aren't accessible in the app.

 

 

To do a reset, click on Printer Settings>Advanced Settings>click OK to go to the settings, then click on Settings>Restore Defaults>Restor Factory Defaults.

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