Shortcut on my smart ap won't send attachement to my added emails as a jpg. Sends as "receipt"

[djhdeh]

HP MFP 3301--I set up my shortcuts with several email address.  When I scan and send to emails using the smart shortcuts, the attachment does not come as a pdf.  I comes as a "receipt" in a larger window. I need it to send the scan attachment as a pdf.  Thank you

[Garp_senchau]

@djhdeh, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To ensure that your scan attachments are being sent as PDFs rather than "receipts" in a larger window, you will need to check and adjust the settings within the HP Smart app.

Steps to Configure Your Scan Attachments

Open HP Smart App

• Launch the HP Smart app on your device.
• Ensure that you are logged in and your printer is selected.

Navigate to Shortcuts

• Click the Shortcuts tile on the app home screen.
• From My Shortcuts, select the shortcut you want to edit.

Edit Shortcut Settings

• Click the Shortcut Settings icon (three vertical dots) next to the shortcut name, and then click Edit.

 

Set File Type

• In the Shortcut destination settings, find the section for file saving options.
• Choose Basic PDF under the file type options to ensure your scan attachments are sent as PDF files.
  • For email and save destinations:
    • Basic PDF: To save the entire scan as one PDF file.
    • Image (.jpg): To save each page as a separate image file.
    • Searchable PDF, Word Document, or Plain Text (HP Smart Advance only): Enables saving files as editable text formats.
• Make sure to click Save Shortcut.

Run a Shortcut

• Select the modified shortcut and scan a document.
• Ensure Quick Run is enabled if you want to skip file editing and preview, or disable it to adjust settings manually before sending.

Confirm Email Attachment

• Once the scan is complete, check the email to ensure the attachment is a PDF rather than a “receipt” or any other format.

Reference: HP printers - Using Shortcuts in the HP Smart app | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,