Sierra print and scan driver problems

[CaptainDave]

I cannot get the driver to load under sierra.  I have problems printing and scanning after I upgraded to Sierra.  I removed all the HP Drivers and downloaded the driver from HP which was designated for Maveriks and it loads, but the configure will not complete.  Message: Could not apply settings.  A critical error occured.  Please restart.  Please restart the application and try again.

I have tried everything and nothing works.

[Jeet_singh]

Hi @CaptainDave,

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As I understand you are having Printing and Scanning issue after upgrading to Mac OS 10.12 Sierra. Don't worry we'll work together to find a solution for you,

Let's try there steps here:

Uninstall the printer drivers - Click here

Next thing, I would suggest follow this link to install the full feature software available for 10.12 - Click here

Let me know how it goes. I'll be more than happy to help.

If they did, that's awesome!  

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck

[CaptainDave]

I did all the steps you provided, which I had done before, and the setup stops at the first step with the message '

A critical error occurred. Please restart the application and try again'.  This is what I get every time I try to load the driver.

Please advise.

[Jeet_singh]

Hi @CaptainDave,

Thanks for replying. I understand you have tried the steps suggested and still getting the same error. Don't worry as I have a few other steps to help you with this.

Let's uninstall the printer software and then restart the PC - Click here

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

For scanning, I would suggest you go ahead and download and install HP Easy scan from Apple store - Click here

Keep me posted on how it goes.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards, 

[CaptainDave]

It works.  I had done all these steps on my own before based on what I found on the web.  Ther reason I started over again was because I couldn't get the printer to set up properly to print labels and I thought I might have had a corrupted driver.  I'll try to do the labels again and if I have problems, I'll come back to the forum.  Thanks for the help.  You saved me a lot of time.

---

@Jeet_singh wrote:

Hi @CaptainDave,

Thanks for replying. I understand you have tried the steps suggested and still getting the same error. Don't worry as I have a few other steps to help you with this.

Let's uninstall the printer software and then restart the PC - Click here

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

For scanning, I would suggest you go ahead and download and install HP Easy scan from Apple store - Click here

Keep me posted on how it goes.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards, 

---

[Jeet_singh · Accepted solution]

Hi @CaptainDave,

You're welcome. Glad to hear you got it working. If you need any assistance in the future, please don't hesitate to reach out to us again. Take care!

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,