Size of scanned documents

[findus2]

When I scan documents to PDF using the HP Smart software with my OfficeJet Pro 7740 or my OfficeJet Pro 9010, the PDF file produced has dimensions much larger than the original document. An 8.5 x 11- inch document will be 26.5 x 34.3-inches when opened in Foxit PhantomPDF. How can I fix this?

[Dragon-Fur]

The printer is OK.

It's a reported bug in HP Smart.  

Documents scanned with HP Smart create a "bloated" larger page size and larger file size file.

HP is aware.

The solution (at this writing) is expected about Mid-June.

What if?

If you have a "fat" file for which you no longer have the original document,

If you need to have a properly sized scan file,

Print the document at a reduced "Shrink to Fit" size,

Re-scan the printed document into the computer using OTHER than HP Smart.

Meanwhile, you'll have to use alternatives to scan.

Example list...

NOTE:  Alternatives do not necessarily provide the same settings / features as HP Smart.

HP Scan - part of the Full Feature Software / full driver printer software.

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

NAPS2 – “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

Paint (mspaint)

• Open  Paint
• Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

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[findus2]

Thanks for the information.  Very helpful.

[Dragon-Fur]

@findus2 

You are welcome.

Stay Safe.

Carry On.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"