Smart App will not recognize Photosmart Plus B209a. Prints from computer but no print/scan from app.

[ChrisyP]

I installed my Photosmart Plus B209a on my HP laptop successfully, after forced to use the "Smart App" to do so. I can print from the computer, no problem, but i cannot print or scan using the app. I'm using a brand new HP laptop with Windows 10 64 bit. My printer/scanner is old but has worked perfectly until this smart app. any way to scan without using the app? Here is the message I'm getting from the app:

HP Smart cannot scan from this printer. Either no scanner was detected or HP smart is not compatible with the scanner in this printer. 

[Jay_G24]

Hi @ChrisyP,

Welcome to the HP Support Community. 

I'd like to help!

HP Photosmart Plus All-in-One Printer - B209a Printer driver for windows 10 is not available from the HP website. However, you can install the printer using windows built-in drivers.

HP Smart app is compatible only with Android, and iOS devices for your printer model.

Hope this helps! Keep me posted. 

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[Armando45627]

Have you found the solution of this issue. Being the accountant of sniper reviews department every time I have to print different documents from mobile phone. But smart app is not working and I am trying different ways but all in vain. Even I changed mobile phone for this purposes but still facing the same issue. So if you found any solution so kindly share with us.

[Betty0610]

@Armando45627

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!