Smart Tank 7001 Not Scanning

[Papi1954]

HP Smart Tank 7001 suddenly not scanning. WIFI is good, laptop states scanner not found. Printer otherwise works.

[VikramTheGreat]

Hi @Papi1954,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP Smart Tank 7001 All-in-One is suddenly not scanning, even though it's connected to Wi-Fi and printing is working—this usually points to a software or communication issue between the scanner and the computer.
 

Here’s how to fix it step by step:
1. Restart Everything

• Turn off the printer and unplug it for 30 seconds.
• Restart your laptop.
• Turn the printer back on and wait for it to reconnect to Wi-Fi.

2. Check Connection in HP Smart App

• Open the HP Smart app on your computer.
• Make sure the printer shows as “Connected”.
• Click “Scan” > try scanning a document.
• If it says, “Scanner not found”, continue to the next step.

3. Re-add the Printer in HP Smart

• In the HP Smart app, click the printer icon > Remove Printer.
• Then click “+ Add Printer” and re-add the HP Smart Tank 7001.
• Once added, try scanning again.

4. Reinstall HP Full Software (Not Just HP Smart)

HP Smart sometimes needs the full printer driver package to support scanning properly.

1. Go to the HP Smart Tank 7001 All-in-One Software and Driver Downloads | HP® Support.
2. Download and install the Full Feature Software and Driver.
3. After installation, restart your PC.
4. Try scanning again via:
   • HP Smart
   • Windows Fax and Scan
   • Or HP Scan (installed with the full software)

5. Check Windows Services (for advanced users)

Sometimes the Windows WIA (Windows Image Acquisition) service isn't running.

1. Press Win + R → type services.msc → press Enter.
2. Find Windows Image Acquisition (WIA).
3. Make sure it's running and set to Automatic.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support