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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Smart Tank Plus 555 Wireless All-in-One

Our Smart Tank Plus 555 won't put any ink on the paper.

1) Does anyone know of a repair place near King of Prussia, PA?

2) Does anyone know of a home remedy for this?

Additional info:

  • No ink shows up on the paper during alignment or any other function.
  • All of the ink tanks are almost full. 
  • I've tried cleaning the print heads multiple times. 
  • I can see the ink tubes going from the tanks to the print head. The tubes for cyan, magenta, and yellow all look solid and full of ink, but the black one is just speckles of ink.  However, not even the cyan, magenta, and yellow show up on a paper when I print.
  • I verified that the blue print head latch is closed.
  • The printer was in storage for about a year before we received it after moving.
  • I've tried on Mac OS Catalina and Android 13

I'd appreciate any ideas before I throw it out or give it away on Facebook as a broken printer.

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