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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Smart Task with One Drive does not save (error)

HP Recommended
HP Officejet Pro 9010
macOS 10.15 Catalina

I bought a new Officejet Pro 9010 with Smart Task. After the setup the automated saving of scans to One Drive worked 1 time. Since then, no chance to get it working. With other clouds (G-Suite, Dropbox) it still works. HP support has no idea (doesn't even now how the service works technically) and Microsoft support couldn't help either. 


Any ideas?


Thank you so much in advance! 

HP Support Agent
HP Support Agent
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Hi @JLH5,


I'd like to help!


Try the below suggestions -


Update the firmware from the control panel, touch the Setup icon . Select Printer Maintenance, and then select Update the printer.

  1. In HP Smart app, click Smart Tasks, and then click Create a Smart Task or the Plus sign.

  2. Select the task actions you want to include.

  3. Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

    Options for Create Smart Task

The app creates an HP Smart folder in the connected cloud storage account for saved files.

Click Done to save the Smart Task.

The new task displays on the Smart Tasks screen.

Example of one created Smart Task  (Android)


Run a Smart Task from the HP Smart app

Use the HP Smart app to run Smart Tasks from your mobile device or computer.

  1. Click the Smart Tasks tile, select a Smart Task, and then click Start, if a Start option displays.

  2. Select the source of your image or document.

  3. Open an existing document or photo, or scan a document or photo using your camera or printer, depending on your device.

  4. Click Start or Start Smart Task to run the Smart Task.

    Running a Smart Task

    The app runs the selected Smart Task.

If the issue persists, proceed to the next step:

  1. From the HP Smart app, select your printer, if it is not already selected.

  2. Tap the Smart Tasks tile, scroll down the list of Smart Tasks, and then select Sync my Smart Tasks to my printer.

    Any Smart Tasks you created while signed in to your HP account are available to run from the control panel.

    Turning on Sync my Smart Tasks to my printer

  3. Load your original in the automatic document feeder (ADF) or the scanner glass using the guides.

  4. Tap the Smart Tasks icon  on the printer control panel, and then select your HP account from the list.

    Selecting your HP account from the list

  5. Select the Smart Task you want to run, make any changes, and then touch Start.

    The printer runs the selected Smart Task.

Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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