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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-14-2021 03:56 PM

HP Recommended
Product: HP6960 all-in-one
Operating System: Microsoft Windows 11

I get this message while downloading scanning/ocr software to my new laptop:

 

"We do no support this browser"

 

I am using Google.

 

 

4 REPLIES 4

‎12-14-2021 10:00 PM

HP Recommended

Hello @Gwemish .
Try from the following link:
https://ftp.hp.com/pub/softlib/software13/printers/oj6960/Full_Webpack-40.15.1230-OJ6960_Full_Webpac...

Another option:
https://ftp.hp.com/pub/softlib/software13/printers/oj6960/Basic_Webpack_x64-40.15.1230-OJ6960_Basicx...

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
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‎12-15-2021 02:20 PM

HP Recommended

I have downloaded the software.  I get the message that my "browser is not supported" when it gets to the activation phase.

 

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‎12-15-2021 02:22 PM

HP Recommended

@Gwemish .

Have you tried another browser?

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎12-15-2021 02:32 PM

HP Recommended

No, it's the same browser I used when I downloaded the software on my old laptop.

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