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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-29-2020 04:50 PM

HP Recommended

We just purchased an HP OfficeJet 5258 from Costco. It makes a horrible high-pitched squeak as the copies come out. We just got it out of the box so I wouldn't think any maintenance is due. We did all the correct setup tasks. Please let me know if there is something we can do, if not, I'll be returning it to Costco this weekend!

1 person had the same question
1 REPLY 1

‎02-01-2020 03:28 AM

HP Recommended

Hi @AlanLynn

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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