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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Color LaserJet MFP M281fdw
Microsoft Windows 10 (64-bit)

I need to be able to scan a document from the desktop as a searchable PDF on my LaserJet MFP M281fdw. The HP Smart program offers little to no options for scanning. 

4 REPLIES 4
HP Recommended

Hello @John_PGTelco,
Welcome to the HP Support Community!

 

You must download HP Color LaserJet Pro MFP M281fdw/M281cdw Printer Full Software Solution 

Install all parts of this Software Solution, this means also the OCR-Software.

 

The printer may not connected! The installation will ask you.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
HP Recommended

Thank you for the response. I tried that already. I get the error message: Install Failed. The software required for your device could not be installed. For more information click the Details button below. When I select the Details button, a dialog box pops up and says Installation Error, and that's it...

HP Recommended

Then we have to do this!

 

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP Color LaserJet Pro MFP M281fdw/M281cdw Printer Full Software Solution ", File name: LJM278-M281_UWWL_4_1_Full_WebPack_44.7.2712.exe (238.3 MB)

Then proceed as follows:

Check the system for

  • TuneUp`s
  • Optimization Tools
  • Cleanup Tools

disable them, better uninstall them. Next...

  1. Disconnect printer/scanner from computer- Disable WLAN and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. right-click Start, search for "control panel" and open "Programs and Features"
    uninstall all HP printer software > via "Programs and Features"
  3. right-click Start, search for "control panel" and open "Devices and Printers"
    In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  4. Restart the PC
  5. Close all programs
  6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
    • enable > Show hidden files, folders and drives
    • uncheck > Hide protected operating system files (Recommended)
    OK
  7. search for "HP [HP ColorLaserJet MFP M278-M281]" and delete all this folders
  8. Empty the TEMP folders
    A) C:\Users\[Your user account]\AppData\Local\Temp\
    B) C:\Windows\Temp\
  9. system files cannot be deleted!
  10. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
  11. Please note: WLAN has to be deactivated!
  12. Restart the PC
  13. Close all programs
  14. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages, even better is a screenshot and upload here.

The network configuration or the type of connection can be changed later.

Note:

Change the File Explorer settings again -

  • enable > Don`t show hidden files, folders or drives
  • click button > Hide protected operating system files (Recommended)
    OK

Regards
Andreas


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
HP Recommended

Ok! I'll definitely give that a try! Thank you for the detailed instructions. I'll keep you posted. Thank you, Andreas!!!

 

~John

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