Started Receiving (Error Code: OW_500_OWSID00001

[BobP32953]

I was scanning this morning without issues I placed a new document into the scanner and received a log in screen then received (Error Code: OW_500_OWSID00001. This indicates I am on a VPN which I am not. I need to be able to scan. 

[SammyJ]

This issue has been happening to me, on my HP OfficeJet 8022, for almost 12 months. The printer is not completely disabled because of HP Smart not being able to connect. HP cannot give any fix to this issue, I am very frustrated. They have gone downhill the last few years, the software they have released has been awful and full of bugs. 

I just spent 4 hours with support on Twitter trying to fix my Printer, after deleting the drivers and the printer like they said, now I cannot do anything. Windows does not recognize the Printer Drivers that I installed, and there is no way for me to manually choose the driver. 

[Rainbow23]

Hi @SammyJ,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that your HP OfficeJet 8022 Printer is not detected by HP Smart app.

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

Let me know if this helps and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SammyJ]

This solution does not work for me. HP Smart continues to say that I am connected to a VPN, when I am not. I am connected directly to my router via ethernet. 

[Rainbow23]

Hi @SammyJ,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!