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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Pro MFP M479fdw
Microsoft Windows 10 (64-bit)

When I scan using the auto-document feeder only I get steaks on one side. I have cleaned the scanner glass, white plastic back, and both document feeder strips. Apparently, there is toner build-up on a place I cannot access. Is there a way to clean this so I no longer get toner streaks on my scans? When I do a one-sided scan I get the streaks. On a duplex scan, the streaks are on the same side, but not on the other side. This is an auto-duplex, so I don't have to manually flip the pages, if that helps.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Open the top cover to access the scanning glass. Clean smaller glass on the left side, do not remove or damage plastic foul ( if present). If you are unsure where to look or clean load a sheet with steak and place it on the scanner big glass near the small glass and the streak on the paper should align with the dirt on a smaller glass that is causing the streak.

 

c04806278.gifm148.jpg




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View solution in original post

1 REPLY 1
HP Recommended

Open the top cover to access the scanning glass. Clean smaller glass on the left side, do not remove or damage plastic foul ( if present). If you are unsure where to look or clean load a sheet with steak and place it on the scanner big glass near the small glass and the streak on the paper should align with the dirt on a smaller glass that is causing the streak.

 

c04806278.gifm148.jpg




My profile on LinkedIn

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