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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎11-22-2023 06:18 PM

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer

Scan

I loaded the bulk document feeder of my HP Envy 7640 to be scanned as attachments to an email using my network connection to my laptop. Four pages out of eight were scanned when I got a dialog box saying the “connection had been lost.”

 

I tried to cancel the scan job to start over, but apparently I was not able to. Every time I try to scan now I get dialog box saying “the scanner is in use and to wait until that procedure is completed.”

 

I have rebooted my laptop, turned the Envy 7640 off many times, even disconnected it from power when it was off and again when it was on, to no avail. I have tried “scan to computer” as well initiating  the scan from my laptop. I even turned off all the Wi-Fi connections and got the same dialogue box.

 

Any suggestions on how to “clear” the scan job the printer thinks is still in process?

 

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