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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP OfficeJet Pro 8720 All-in-One Printer

I have not made any changes to my printer and all of a sudden it says email and password are not correct. So I’m unable to scan to email.

4 REPLIES 4
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ISPs frequently change protocol and requirements.  You may need an app password instead of an account password.

 

for g.mail

The printer cannot use the account password. A special "application" password is required as discussed here.

same for yahoo and many other ISPs


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S0 how do I fix it?

 

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So how do I fix it.  I am using a Mac  with the latest software

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You will have to lookup you mail provider and ask for how to get the application password

g.mail

y,ahoo.mail

 

depends on your country's policy, the ISP and the email provider

a g.mail example was provided earlier

 

could also be a problem if you are using VPN and your country is blocking  it.  It could also be encryption level was changed and the printer email app needs to be notified to use a different encryption (port number)  Contact your mail provider.


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I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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