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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-13-2025 06:47 PM

HP Recommended
Product: HP OfficeJet5740
Operating System: Microsoft Windows 10 (64-bit)

Hello

I am trying to get in touch with HP which isn't easy at all. First question to get in somewhere is always "Give the serial number of the device".
But that is just the problem. My serial number is not recognised by HP yet it is an HP printer and I confirm that nothing has been misread or mistyped.

How can I proceed here ? I mean I think a live person will need to check this but how on earth can I get in touch with a live person if I never get passed the "serial number"' question ?

Thanks for all your insights

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1 REPLY 1

‎07-15-2025 01:26 PM

HP Recommended

Hi @Jake600000,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 

I understand you have trouble with the Printer serial number that is not getting recognized, Sorry to hear about it. Could you please let me know what issue you are facing so I can try to get all the help?

Let me know

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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