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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-08-2025 04:24 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283cdw
Operating System: Microsoft Windows 11

Trying to get my Surface Laptop to access my scanner on the HP Printer.

Reply
1 REPLY 1

‎05-09-2025 01:00 PM

HP Recommended

Hi @XEBEC1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand you're having trouble accessing the scanner on your HP Color LaserJet Pro MFP M283cdw from your Surface Laptop running Windows 11. We’ll guide you through the steps to get scanning functionality working properly.

Step 1: Ensure Full Software is Installed

To use the scanning features, you’ll need the full-feature software and drivers, not just the basic printer driver.

  1. Visit the official HP support page:
    👉 HP Color LaserJet Pro MFP M283cdw Software and Driver Downloads | HP® Support
  2. Download and install the HP Color LaserJet Pro MFP M283cdw Full Software Solution.
     

Step 2: Use HP Smart App (Recommended)

  1. Download the HP Smart app from the Microsoft Store.
  2. Open the app and add your printer if it's not already listed.
  3. Use the Scan option in the app to access your scanner easily.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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