T6B80-60101

[LadyJaneG]

I was trying to scan an important document and the interface would not let me click on any buttons, then it went black and I cannot get it to turn back on. The printer is connected and is turned on but I cannot access the buttons to choose options. It's black.

[Kuroi_Kenshi]

Hi @LadyJaneG,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[LadyJaneG]

HP Color LaserJet MFP M283fdw

Sorry for delay, we got very busy. The light on the printer is ON but it won't do anything. 

[Kuroi_Kenshi]

Hi @LadyJaneG,

Thank you for the response.

I understand your HP Color LaserJet MFP M283fdw is powered on but the control panel is completely unresponsive and the screen is black. Let’s go through steps to troubleshoot this.

Power cycle the printer
Turn off the printer completely and unplug it from the wall.
Wait 60 seconds, then plug it back in and turn it on. This can clear temporary electronic glitches.

Reset the printer hardware
Press and hold the Power button for 10–15 seconds while the printer is unplugged to fully discharge any residual power.
Plug it back in and power on.

Disconnect peripherals
Remove any USB drives, external storage, or network cables temporarily.
Sometimes peripherals can cause the control panel to freeze.

Check for stuck buttons
Gently press all buttons on the control panel to ensure none are physically stuck, which can prevent operation.

Test network connection
Since the display is unresponsive, check if the printer is still accessible via HP Smart app or a computer on the network.
If it responds over the network, the problem is likely the control panel hardware rather than the printer core functions.

Firmware and driver
If you regain control via network, check HP Support > Software & Drivers for firmware updates.
Do not attempt updates while the control panel is unresponsive—it may fail mid-update.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[LadyJaneG]

We did all those steps, it still won't show as online and the touchscreen won't go on, The printer itself is turned on. 

[LadyJaneG]

I am looking at possibly purchasing a new printer or at least a replacement one, but I do not know which  would be similar to this one, all have way too many different features. We no longer need fax option,  but unless I find a refurbished exact model I have, I don't think I have any other options. According to my son, the printer started acting extremely slow and none of the buttons would 'click' unless you pressed very hard. When I tried it on the day I first posted this, it was lit up and I was able to click on the option but it immediately went black before I could print.

[Kuroi_Kenshi]

Hi @LadyJaneG,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,