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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-30-2022 10:15 PM

HP Recommended

On my color Laser HP Printer there is a red vertical line when I scan documents

Category:
2 REPLIES 2

‎09-03-2022 07:30 AM

HP Recommended

Hi @RACEWALKER26,

 

Welcome to the HP Support Community. 

 

I understand that you are getting red vertical lines on scanned photos. I'd like to help!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc

What device are you using the printer with a Windows computer, Mac, Android, or iPhone?
And what is the OS you are currently working on?
 

Let me know.

Nal_NR-Moderator
I am an HP Employee

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‎09-03-2022 09:55 PM

HP Recommended

Are you scanning through the ADF? If yes then likely you have some debris on the slit glass that the image passes over to be scanned. Even the slightest bit of translucent debris can scatter the light and lead to defects and lines. If you are scanning from the flatbed glass and getting defects then there is probably either a fault with the scanner or dirt under the glass on the optical mechanism.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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