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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-19-2022 05:52 PM - edited ‎02-19-2022 06:02 PM

HP Recommended
Product: HP ENVY 5070
Operating System: Microsoft Windows 10 (64-bit)

I tried to connect my HP ENVY 5070 printer  to scan, but I always see the error. 

Capture.PNG

I tried to restart the laptop, restart the printer, reinstalled the drivers on PC, reinstalled "HP Smart" on PC, tried HP doctor, tried online virtual support. None of these helped. 

 

Could anybody help me out?

 

The scan was working from time to time, I do not know what is the magic to make it work. 

Category:
4 REPLIES 4

‎02-22-2022 04:27 AM

HP Recommended

Hi @Stone17,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to scan using HP Smart.

 

Try the below suggestions-

 

1)Uninstall HP Smart 

 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps on how to do a Windows Update to install all accessible operating system updates.

 

If you are accessing Windows 10, then these steps are for you.

  1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
  2. Tap on the “Check for updates” option.
  3. After clicking on that option, Windows will install the updates automatically.
  4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

4)Reinstall HP Smart from Windows store

 

If the error persists, install the HP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎02-27-2022 03:15 PM

HP Recommended

Appreciate you timely reply, I followed the steps as you instructed step by step, I am still not able to scan. 

 

Anything else I can try? 

 

BTW, I notice that I can upgrade the OS to windows 11 now, will it help if I upgrade my OS to windows 11? 

Was this reply helpful? Yes No

‎02-28-2022 10:43 AM

HP Recommended

You can upgrade the windows operating system and then update the drivers on your computer?

 

Were you able to isntall HP Easy Start?

 

Let me know!

 

 

 

Was this reply helpful? Yes No

‎03-01-2022 08:13 PM

HP Recommended

Yes,  I was able install HP Easy Start, it did not help as well. 

 

I will try OS upgrading at the weekend.

Was this reply helpful? Yes No
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