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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎01-09-2023 06:31 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi
by the end of 2022 the scanner worked but not form 2023.
Message appears when trying to preview: "An error occurred while setting scanner properties. If another program is scanning, please wait for it to complete and try again".

"If another program is scanning ..." - no other program scanning.

I launched HP Print and Scan Doctor: "Driver error. The scanner driver cannot communicate with the machine"

 

Drivers too old?
Is there any chance to fix this?

Any help would be appreciated 🙂

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