The Mobile Fax function on HP Smart is not working

[minktin]

The Mobile Fax function on HP Smart is not working

[Kuroi_Kenshi]

Hi @minktin,

Welcome to the HP Support Community!

I understand that the Mobile Fax function in the HP Smart app is not working with your HP OfficeJet Pro 9015e All-in-One Printer. I’ll be happy to help you troubleshoot the issue.

To better understand the problem, could you please provide the following details?

1. Are you using HP Smart on a Windows PC, Mac, Android phone, or iPhone?
2. What happens when you try to use Mobile Fax?
   • Does the option not appear?
   • Does the fax fail to send?
   • Does it remain stuck on processing or sending?
   • Do you receive an error message?
3. Are you able to print normally through the HP Smart app?
4. Is your HP Smart app updated to the latest available version?

Meanwhile, please try these steps:

1. Close the HP Smart app completely and reopen it.
2. Check that your device has a stable internet connection.
3. Ensure you are signed in to the correct HP account in the HP Smart app.
4. Check whether any pending fax is stuck in the app and cancel it if possible.
5. Check for updates to the HP Smart app through your device's app store or official HP website.
6. Restart your device and try sending the fax again.

Please let me know the results and any error message you see. This will help me guide you through the next steps.

Best regards,
Kuroi_Kenshi

[billinglady]

Hi, i am having the same issue with HP Smart app.. fax option does not load = blank white page. .. Lenovo PC, internet is connected, app is updated, stopped/turned off and back on, have toggled tile off/on, rebooted PC. It was working last week, sending fax hung up for hours - not sure if completed or not since page will not load any info now. The other tiles work [scan, print, settings.... but the help & support won't load either]