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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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MFP M426fdw

Hello All,

 

I've tried everything I can think of with no help to use scan to email. Help!

2 REPLIES 2
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I'm using a Mac running Ventura 13.5

 

This is the message I get from the HP setup webpage:

 

Land_ofthe_Sky_0-1710199950347.png

 

HP Recommended

What the printer needs is a user name and password that has permissions to send email. The catch is if you are using google or Office 365, you are going to have configure your account for a feature called app passwords that provides a unique password that only works for your scanning device. Check with your mail service provider as they should have the appropriate instructions.

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