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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

This answer doesn't help anyone, I have the same question. I installed using the CD over a year ago, haven't needed to scan anything until now. Which button is it? We shouldn't have to go through all of this to use a simple feature on your product and we shouldn't have to download this and that to make it work when we followed the install instructions.  So if you could provide an actual answer that would be great.

12 REPLIES 12
HP Recommended

Hi @Becky13,

 

Good Day.  A warm welcome to the HP community. I reviewed the post regarding information on how to scan and copy from your HP printer using the copy button. I will be delighted to assist you here.

Great description of the issue before posting. Kudos to you for that. Smiley Happy

  • Are you trying to copy directly from the printer without any intervention from the computer?
  • Are you using a computer along with the printer to scan images and save it on the computer?
  • If it is the latter, then please provide the operating system that is being used along with its version. Is it a Windows or MAC operating system?

.For a start please try this link on how to copy directly from the printer.

It gives you a step by step guide on how to do it.

 

Step 2: Load the original document or photo, and then print the copy job

Load the original document or photo on the scanner glass.

  1. Press the Power button to turn on the printer, if it is not already on.

  2. Lift the scanner lid.

  3. Place the original document or photo with the print side down on the scanner glass, and then position the document or photo according to the engraved guides around the glass.

    Figure : Place the document or photo on the scanner glass

    Image: Place the document or photo on the scanner glass
  4. Close the scanner lid.

  5. Press the Start Copy Black button () or the Start Copy Color button () on the control panel to start the copy job.

    You can increase the number of copies by pressing the button multiple times. Copying starts 2 seconds after the last button press.

 

If you want to scan to the PC on a windows computer then you could check this document How to Scan from the Computer (Windows). for step by step instructions and FAQs.

 

If you want to scan to the computer on a MAC then you could check this document How to Scan from the Computer (Mac). or step by step instructions and FAQs.

 

Also look up the printer’s user guide document for more information. Please check pages 49 to 56 on how to copy and scan

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. Smiley Happy

 

 

 

DavidSMP
I am an HP Employee

HP Recommended

Hi @Becky13,

 

Please check the steps in my previous post. That should help you a lot.

 

Please keep me posted.

 

Thanks and have a great week ahead. 🙂

DavidSMP
I am an HP Employee

HP Recommended

all of the answers seem to skirt around the issue:  WHERE IS THE BUTTON ON THE PRINTER?

HP Recommended

Hi @whatsa,

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you want to know where are the buttons on your printer.

 

Don’t worry, I assure you I will try my best to get this sorted 🙂

 

I would like to know what is the exact issue you are facing with the printer?

 

Please refer to the below image and number 2 to 11 are the button on your printer.

 

 

Related image

 

Hope that answers your question and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

..

The_Fossette
I am an HP Employee

HP Recommended

..

The_Fossette
I am an HP Employee

HP Recommended

..

The_Fossette
I am an HP Employee

HP Recommended

If using a windows computer, search for HP then open the  HP printer assist for the printer you have installed (I am assuming you have installed the software, if not you must do so). You should have this show up on your screen

 step1.JPG

Click on Scan and then follow the prompts. There is no actual Scan button on the printer itself.

 

HP Recommended

@DavidSMP wrote:

Hi @Becky13,

 

Good Day.  A warm welcome to the HP community. I reviewed the post regarding information on how to scan and copy from your HP printer using the copy button. I will be delighted to assist you here.

Great description of the issue before posting. Kudos to you for that. Smiley Happy

  • Are you trying to copy directly from the printer without any intervention from the computer?
  • Are you using a computer along with the printer to scan images and save it on the computer?
  • If it is the latter, then please provide the operating system that is being used along with its version. Is it a Windows or MAC operating system?

.For a start please try this link on how to copy directly from the printer.

It gives you a step by step guide on how to do it.

 

Step 2: Load the original document or photo, and then print the copy job

Load the original document or photo on the scanner glass.

  1. Press the Power button to turn on the printer, if it is not already on.

  2. Lift the scanner lid.

  3. Place the original document or photo with the print side down on the scanner glass, and then position the document or photo according to the engraved guides around the glass.

    Figure : Place the document or photo on the scanner glass

    Image: Place the document or photo on the scanner glass
  4. Close the scanner lid.

  5. Press the Start Copy Black button () or the Start Copy Color button () on the control panel to start the copy job.

    You can increase the number of copies by pressing the button multiple times. Copying starts 2 seconds after the last button press.

 

If you want to scan to the PC on a windows computer then you could check this document How to Scan from the Computer (Windows). for step by step instructions and FAQs.

 

If you want to scan to the computer on a MAC then you could check this document How to Scan from the Computer (Mac). or step by step instructions and FAQs.

 

Also look up the printer’s user guide document for more information. Please check pages 49 to 56 on how to copy and scan

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. Smiley Happy

 

 

 


The problem is not the button...I know how to scan documents, but when I try to scan a photo, I get a picture with a white background.  My other printer has a 'photo' option to avoid the white background.

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