The device claims that the phone line is not connected

[ronygrace]

After a malfunction that could not be repaired on my PC, I had to replace and reinstall a new hard disk and Windows 10 operating system, and of course reconfigure the All in One device.
The printer and scanner work fine
But the fax does not work, and a message appears that there is no telephone line connected to the device.
All connections have been checked and are in good working order. as they were also before.
Can anyone help?

Thanks

Rony

[Personal Information Removed]

[Elohi_NR]

Hi @ronygrace,

Welcome to the HP Support Community. 

I'd like to help!

I see that you need assistance in setting up the fax on your printer.

Call the fax number you are sending to from a phone: If you do not hear fax tones, the receiving fax machine might be turned off or disconnected.

Confirm the fax setup: There are two phone ports on the rear the printer labeled 1-Line and 2-Ext. Connect the phone line to the 1-Line port, and connect the answering machine to 2-Ext.

Check the phone line: Connect a phone to the wall jack and try to make a call. If the call fails or there is no dial tone, check if another phone or device is keeping the line open. Additionally, if you hear static, there might be interference from nearby electrical appliances (motors, fans, kitchen appliances, or televisions) and/or coax cables, or there is an issue with the line quality that requires attention from your phone service provider.

Use the fax cord that shipped with your printer: HP fax-capable printers ship with a two-wire phone cord. If you are using a different cord, confirm the connector does not have four wires. Shorter, higher quality cords work better than longer cords of lesser quality.

Remove other devices from the phone line: Devices such as answering machines, modems, or other telephones might cause faxing issues.

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ronygrace]

Dear Eloni_NR

thanks for your help.
Of course, everything you suggest will be checked and done before applying for assistance,
but without success.
I even made an attempt to connect only the fax with a new cable directly to the phone socket in the wall, when no other telephone device is connected, and even then the all-in-one printer [the fax] writes on its small screen "no phone line connected"
If you have another idea, I'd love to hear it.
Thanks again

Rony

[Elohi_NR]

Hi @ronygrace,

Thanks for your reply and appreciate you trying the recommended steps. 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!