The documetn scans but I cannot directly share of email it.

[Alice149]

why can't i email the scan?

[Raj_05]

Hi @Alice149,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're unable to email a scanned document directly from your HP OfficeJet Pro 7740 Wide Format All-In-One Printer, there are a few potential issues to consider. Here are some troubleshooting steps.

Check Email Configuration Settings:

• Ensure that your printer's email settings are correctly configured.
• Access the printer's control panel, navigate to the "Setup" or "Settings" menu, and find the email settings.
• Verify that the SMTP server settings, email address, and password are correctly entered.

Internet Connection:

• Ensure that your printer is connected to the internet. Without a stable internet connection, the printer will not be able to send emails.

Update Firmware:

• Make sure that your printer's firmware is up to date. Outdated firmware can sometimes cause issues with features like email.
• You can check for updates via the printer's control panel or by visiting the HP support website.

Email Server Restrictions:

• Some email servers have restrictions on sending emails from external devices. Check with your email provider to ensure that the server allows emails to be sent from your printer.

Check the Scan-to-Email App:

• On the printer's control panel, navigate to the scan-to-email app and verify all the settings.
• Make sure that the recipient's email address is correctly entered.

Check for Error Messages:

• If there are any error messages displayed on the printer's control panel when attempting to send an email, note them down as they can provide specific clues about what might be wrong.

Use the HP Smart App:

• If the direct scan-to-email feature isn't working, you can use the HP Smart app on your computer or mobile device.
• Scan the document using the app, then email it from your device.

Printer Reset:

• Try performing a soft reset on the printer by turning it off, unplugging it for a minute, and then plugging it back in and turning it on again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support