The printer could not connect to Web Services.

[mac9999]

When I try to scan to computer or scan to email, I get this message: The printer could not connect to Web Services.,,, Try again later. My printer is connected to my network through wireless. I have powered off the printer, rebooted the computer, checked printer IP address, checked drivers, all are up to date, no updates needed-pretty much gone through all the options except cycling the modem/router. Is there anything else I can try short of doing that? I mean I can do that, it's just that it is hard to find a time when someone isn't actively using the internet. any additional options are appreciated. 

[sandytechy20]

@mac9999 

Welcome to the HP support community.

I am glad to assist you to fix the web service connection error on your printer.

Meanwhile, follow these steps to fix the issue.

Turn On Web Services

• Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.
• NOTE: If you connect your printer to a computer with a USB cable, web-connected printing services do not work.
• If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
• If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
• Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.
• On your control panel, press the HP ePrint icon.
• If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.
• If a summary screen displays, Web Services is already on.
• 
• If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.
• 
• If you are prompted to update the firmware, press OK.

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.