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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-20-2022 05:06 AM - last edited on ‎03-20-2022 12:00 PM by Retired

HP Recommended
Product: HP LaserJet Enterprise MFP M635h

Hello! I have a problem (I bought an HP LaserJet MFP M635 printer, everything seems to be fine with it, it works like clockwork. But still there is one thing, with two-way automatic scanning, it scans one page in color and the second in black and white. I did not find this description in the documentation why this is so. It is written everywhere that it can scan from both sides and color and black and white. but not where it does not say that there will be such an alternation and that some kind of scanner cannot scan in color. Either this is a strong deception of the manufacturer or my hands are growing from the wrong place. Tell me what I'm doing wrong?

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