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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-22-2022 09:01 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I installed HP Smart and connect my HP OfficeJet 5220 but it's not possible to scan documents I need assistance.

Category:
1 REPLY 1

‎11-11-2022 07:05 AM

HP Recommended

@Mamo2

 

Welcome to the HP support community.

 

I understand that you are unable to scan, I am glad to assist you.

Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

  • Make sure paper is loaded in the main tray, and then turn on the printer.
  • Download HP Print and Scan Doctor - Printer Offline, and then follow the prompts to install and open the tool.
  • On the welcome screen, click Start to select your printer and run the diagnostic.
  • If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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