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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-22-2022 09:01 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I installed HP Smart and connect my HP OfficeJet 5220 but it's not possible to scan documents I need assistance.

Category:
1 REPLY 1

‎11-11-2022 07:05 AM

HP Recommended

@Mamo2

 

Welcome to the HP support community.

 

I understand that you are unable to scan, I am glad to assist you.

Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

  • Make sure paper is loaded in the main tray, and then turn on the printer.
  • Download HP Print and Scan Doctor - Printer Offline, and then follow the prompts to install and open the tool.
  • On the welcome screen, click Start to select your printer and run the diagnostic.
  • If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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