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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-02-2018 07:27 PM - edited ‎04-03-2018 10:33 PM

HP Recommended
Product: HP office jet Pro L7680 All-in-One

The scanner lamp bulb is on only 1/3 of the way, prints and scans out only 1/3 of the document. the rest is black. Does it need the lamp replaced?  But why does it stay on then come off while moving to the left?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2018 12:25 PM

HP Recommended

I will try and assist.This sounds to me like the flat ribbon cable on the scanner assemble is damaged.As the head moves to a specific place the cable goes open circuit and scan black.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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View solution in original post

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4 REPLIES 4

‎04-03-2018 12:25 PM

HP Recommended

I will try and assist.This sounds to me like the flat ribbon cable on the scanner assemble is damaged.As the head moves to a specific place the cable goes open circuit and scan black.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎04-03-2018 10:31 PM - edited ‎04-03-2018 10:33 PM

HP Recommended

So the cable needs to be replaced. Is it worth to have it fixed or it's better to buy a new printer. Thank you very much for your help.

 

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‎04-03-2018 10:56 PM

HP Recommended

I think it would be worth replacing the cable.Sure that you will be able to find that part from HP.

Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎04-04-2018 06:59 PM

HP Recommended

Thank you very much for your time to answer so quickly, Your help is really appreciated. The cable itself costs over $70.00. I probably end up buying a new printer. Thank you again.

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