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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-13-2022 04:05 AM

HP Recommended
Product: HP Deskjet Ink Advantage 3545 e-All-in-One Printer

The word "VOID" is getting printed in a pdf/image when I scan a document. I don't want it. Please help me with the same!

First of all, when scanning in resolution as high as 300dpi, the document still isn't getting scanned properly. The colors are not accurate. Further, when I scan the documents, some regions are left blank and on those regions, it itself is printing "VOID". Since I am scanning all the important documents, I need to avoid this.

Please help. Thanks to all of you in advanced.

3 REPLIES 3

‎07-13-2022 08:04 AM

HP Recommended

@The_Brown_Fella 

 

Welcome to the HP User Community.

 

From your description, it sounds like the documents are protected against being scanned / copied / printed.

Legal documents and / or those from your bank, insurance, or lending company might include this restriction, for example.

Contact the provider of the document(s) and ask for a non-protected copy or ask for other methods to get what you want.

 

What else?

Most printer's won't copy / scan / print money (currency) at actual color and actual size - doing so is considered counterfeiting even if the act is not unintentional.  There is no workaround.

 

Try scanning the document as an image and save as a .jpg file.

 

If the intention is simply to print the content, the file type perhaps won't matter.  Yes, this can make it awkward if the document is multiple pages.

 

Scanning at a higher DPI is generally only possible when scanning from the printer glass and as an image.

 

No Operating System provided - assuming you are using a Mobile device...

General Example - Scan Presets - HP Smart Mobile

HP_Smart_Mobile_Scan_PDF-Image_Options_5HP_Smart_Mobile_Scan_PDF-Image_Options_5

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Deskjet Ink Advantage 3545 e-All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

1 person found this reply helpful
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‎07-13-2022 12:33 PM

HP Recommended

Thanks a lot for such a detailed answer. I think your point about the documents is valid. Maybe they have any such watermarks or so. I'll cross-verify that. Scanning it as an image gave me the same results. It's the documents maybe and not the printer. Irrespective of the problem, thanks a lot to you once again for such help! 

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‎07-13-2022 05:14 PM

HP Recommended

@Dragon-Fur is likely correct. Much like the programming in printers so that they recognize currency and will print a warning page if you try to copy  money.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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