There was an internal processing error. Please retry or manually check the firmware updates MFP 4102

[KarolinaJKRS]

Any attempt to scan to email or to a cloud folder results in a message: There was an internal processing error.Please retry or manually check the firmware
I did the update, I did the reboot, I did the factory reset, nothing helps. Does anyone have any solution? I see dozens of such queries on the forum. What does HP think about it? I have LaserJet Pro MFP 4102dwe

[Raj_05]

Hi @KarolinaJKRS,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're encountering an internal processing error while attempting to update the firmware on your MFP 4102. Here are some steps you can take to try and resolve the issue.

• Retry the firmware update: Sometimes, errors can occur during the firmware update process, but a simple retry can often resolve the issue. Make sure you follow the instructions provided by HP carefully.
• Check for manual firmware updates: If the error persists, it may be worth checking the HP website to see if there are any manual firmware updates available. These updates may need to be installed differently than the automatic updates, but they may be able to resolve the issue.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support