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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-05-2022 09:50 PM - edited ‎08-05-2022 10:12 PM

HP Recommended
Product: ColorLaser M277
Operating System: Microsoft Windows 11

I have a brand new HP Pavilion laptop (15-EG2073CL). I have an HP Color Laserjet. Thunderbird is my email client for sending scans. I have uninstalled/installed the printer software multiple times now (HP_Color_LJ_Pro_MFP_M277-full-solution-22047.exe). I have rebooted my HP laptop several times after each attempt at trying the fixes listed in this forum to no avail. I even tried the ridiculous registry edits. It's been nearly two hours now and don't know what else to do. It is now August 5th of the year two-thousand and twenty-two! Why is this still a problem?

 

Screenshot 2022-08-05 212237.png

2 REPLIES 2

‎08-05-2022 10:05 PM

HP Recommended

Yes, Thunderbird is set as the default.

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‎08-10-2022 12:07 AM

HP Recommended

@sm1th

 

Welcome to the HP Support Community.

 

 

I recommend you to contact the HP Support Team regarding this as they can remotely access your Computer and help you with this.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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