Top feeder feeds document in crooked

[Kevin1952]

When I use top feeder to scan document is always crooked.

[A4Apollo]

Hey there! @Kevin1952, Welcome to HP forums.

I understand you have issues scanning from your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Have you tried scanning from a different application?

As you mentioned when you scan from ADF the scanned document looks crooked.

Try the steps recommended below.

Change the scan settings with HP Printer Assistant.

1.Load the item on the scanner glass, in the document feeder slot, or in the automatic document feeder (ADF), depending on your printer type and features.

   note:

Do not load photos in the ADF to prevent damage to the photos and the printer.

2.Search Windows for your printer model, then click the printer name in the list of results.

HP Printer Assistant opens.

3.Click Scan, then click Scan a Document or Photo.

HP Scan opens.

4.Click one of the shortcuts that matches the file type and resulting action you want.

5.Change any of the shortcut default settings on the right side of the window, if necessary. 

   note:

Available settings change depending on if you are scanning a document or photo. For example, the PDF File type is only available for document scans.

6.Select Show scan preview or Show Viewer After Scan to preview and make additional edits to the scan before saving it.

7.Click Advanced Settings or More to change settings such as quality, color, and default scan destination folder.

8.Click Scan. 

The printer scans the item, then a preview of the scan displays in HP Scan.

9.If necessary, double-click the thumbnail image of the scanned item, then change any additional settings.

10.Click Save.

The Save as windows opens.

11.Select the folder you want to save the scan to, change the File name if necessary, confirm the file type in the Save as type menu, then click Save.
 

Clean the automatic document feeder (ADF) rollers

If your printer has an automatic document feeder (ADF), dust or paper residue on the rollers or separator pad inside the ADF can result in scan quality issues. Open the ADF, then clean the ADF rollers and separator pad.

   NOTE:

The location of the ADF rollers might be different depending on your printer, but the following steps still apply.

1. Gather the following materials:

   • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the printer)

2. Remove the original document from the ADF.

3. Turn off the printer.

4. Disconnect the power cord from the rear of the printer.

5. Open the ADF cover.

6. Find the paper pick rollers and the separator pad inside the ADF.

   Figure : Example of the paper pick rollers and separator pad in a LaserJet printer

   

   Figure : Example of the paper pick rollers and separator pad in a OfficeJet printer

   

7. Lightly dampen a clean, lint-free cloth with filtered or distilled water, then squeeze any excess liquid from the cloth.

8. Use the damp cloth to wipe any residue off the paper pick rollers and the separator pad.

9. Leave the ADF cover open for two minutes to allow the paper pick rollers and separator pad to dry.

10. Close the ADF cover.

11. Reload the original document print side up in the document feeder tray. Gently slide the document into the printer as far as it can go.

12. Slide in the paper width guides until they are snug against the paper.

    Do not push the paper width guides in so far that they bend the paper.

13. Reconnect the power cord to the rear of the printer.

14. Turn on the printer, then try to scan.

If the issue still persists update the printer firmware and check if it helps.

Update the printer firmware using this link: https://hp.care/2EEEysU

Refer this article to further troubleshoot scan quality issues with your printer. Link: https://hp.care/2CoiKC4

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Have a great day ahead! 🙂

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