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‎04-05-2022 01:59 PM

HP Recommended

The touchpad on my HP ENVY 6020e is not working. How do I get the print symbols etc to appear? 

Category:
1 REPLY 1

‎04-23-2022 02:42 AM

HP Recommended

Hi@MacG2128,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing touchpad issues with the HP ENVY All-In-One Printer.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

 

If the issue persists then I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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