Tray open error

[Hmobley1125]

Bought this printer a few days ago, got everything set up but it keeps giving me an error saying tray door open.  Checked everything and the door is not open, there is no paper jam.. what do I do?

[Jay_G24]

Hi @Hmobley1125,

I'd like to help!

I understand you facing a "tray open" error.

Try the below suggestions to open and close the tray.

1. Pull out the input tray.

   

2. Slide the paper-width guides to the edges of the input tray.

   

3. Insert a stack of plain white paper into the input tray.

   

4. Slide the paper-width guides in until they touch the edges of the paper. The stack of paper should slide easily against the guides.

   

5. Close the input tray.

   HP DeskJet Plus Ink Advantage 6000 and HP ENVY 6000 All-in-One printers

   HP DeskJet Plus Ink Advantage 6400 and HP ENVY Pro 6400 All-in-One printers

   

6. Lift the ink cartridge access door by using the recessed areas on the sides of the printer until it locks into place.

   The carriage moves slightly to the left.

   

7. Wait until the carriage is idle and silent before you continue.

you may also try the steps in the document- 'Out of Paper' Error, Printer Does Not Pick Up Paper

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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