Trouble sending fax from mobile phonr

[Pudy1]

Something went wrong.  it seems that an error occurred before the sending process.  Please try and send again.  Try again      If you try again same error   Cancel says fax on way and phone icon pulses but it does not send,

[Raj_05]

Hi @Pudy1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are having trouble sending a fax from your mobile phone, there are a few things you can try to troubleshoot the issue.

• Ensure you have a strong and stable internet connection: Most mobile fax apps use the internet to send and receive faxes. Ensure that you have a good internet connection, and try switching to a different network or connecting to a Wi-Fi network if you are having issues with your cellular data.
• Check your fax app settings: Make sure that you have entered the correct fax number and that the settings are configured correctly. Some apps may require additional configuration, such as adjusting the resolution or file format of the fax.
• Confirm the recipient's fax number and compatibility: Ensure that the fax number you are sending to is correct and compatible with your mobile fax app. Some fax machines may require specific settings or formatting for the fax to be received correctly.
• Check for app updates: Make sure that your mobile fax app is up-to-date with the latest version. App updates may include bug fixes or improvements that can help resolve issues with sending faxes.
• Try an alternative fax app: If you are still having issues, try using a different mobile fax app. There are several options available that may work better for your specific needs and may have better compatibility with your device. 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[Pudy1]

Thank you for the tips but NO it did not fix.  I am wondering where to find the "fax settings" other than the three dots ...  It worked for years and I was on with HP support, transferred 7 times and then disconnected.  I have reinstalled printer etc.  

[Raj_05]

Hi @Pudy1,

Thank you for your response, 

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

Alden4
HP Support