Trouble using HP smart for faxing

[Melanie86]

I have been using the HP smart desktop software to send faxes and all of a sudden when i go to click on mobile fax i see a blank screen.  I've tried quitting the app, un-installing the app, and restarting my pc. is there any solution to this? 

[Dragon-Fur]

@Melanie86 

Welcome to the HP Community --

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@Melanie86 wrote:

I have been using the HP smart desktop software to send faxes and all of a sudden when i go to click on mobile fax i see a blank screen.  I've tried quitting the app, un-installing the app, and restarting my pc. is there any solution to this?

 

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Not sure whether there is an answer for HP Smart and I cannot fully test it for you.

-- What? --

At my location, HP Smart is no longer available in the Microsoft Store

There are plenty of knock-offs, but HP Smart is no longer listed.   

This is not a new development; HP Smart has been replaced with the HP App.

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If you believe the issue with HP Mobile Fax is within HP Smart, and reinstalling HP Smart did not work, you might try Resetting the HP Smart App.

If you are ready to do so, consider installing HP App and trying it.

-- Caveat --

HP Mobile Fax has been designated as Trial software for a number of years.

I'm not aware that there is any official support for Mobile Fax.

It generally works but is rather an orphan in terms of support.

In other words, installing and using HP App might not make a difference.

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HP App / HP Smart - Reset App

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HP App >>> Download / Install - How-to, FAQ, Troubleshooting

<< Important -- 2026 >>

HP has replaced the HP Smart application with the HP App on all supported platforms.

The HP App is available at the App Store for your supported device (computer, tablet, phone)

For example, HP App for Windows is available at the Microsoft Store

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Start

 HP printer setup (HP app)

Read the FAQs

For example: 

What are the HP app requirements?

And / or

Why do I need to sign in or create an account to use the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP App - Terms of Service

-- Reminders -- Initial Connection --

• Your device (computer, tablet, phone) and printer must be connected to the same network.
• On the mobile device, Location Services and Bluetooth should both be switched ON
• In Windows, switch ON Network Discovery and File Sharing in your private profile
• If using, switch OFF your VPN

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.

-- Details / Videos –

 HP Support Official Channel – HP Support Video Gallery

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

  Set up an HP printer over a wireless network with the HP app | HP Support

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

HP App Fixes

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

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Example - HP App - Windows - Menus / Options

Example - HP App - Mobile Fax - Settings - Profile

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

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