Trying to Set-up Outgoing Email Profile (Says Server Issue)

[dlynnleo]

I'm trying to set up my printer for scanning to my gmail account.  I'm in the "set-up outgoing email profile" and when I do a test I get an error saying ERROR: try a different server.  I'm using the outgoing mail SMTP server info that was on Gmail Help.    ARGH!!!  What am I doing wrong?

[senan6806 · Accepted solution]

@dlynnleo

Thank you for being a part of HP Forums. I'm here to help.

Updating the printer firmware, assigning a manual IP and Google DNS for the printer and then re-configuring the outgoing email profile may resolve the issue. Let's try these steps:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can download and install the latest firmware update from here.

Once you are up-to-date with the firmware, please set a manual IP address and manual DNS servers for the printer. The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server.

Once you assign a manual IP and Google DNS for the printer, use the Gmail's Default SMTP Settings listed below to reconfigure the outgoing email profile:

• Gmail SMTP server address: smtp.gmail.com
• Gmail SMTP username: Your Gmail address (e.g. example@gmail.com)
• Gmail SMTP password: Your Gmail password
• Gmail SMTP port (TLS): 587
• Gmail SMTP port (SSL): 465
• Gmail SMTP TLS/SSL required: yes

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[dlynnleo]

Thank you. That did the trick. I was using the wrong Port number. I’m up and running now!

[senan6806]

@dlynnleo

You are welcome 🙂 Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!

[thatccguy]

This didn no work for me.  My printer is a HP LaserJet MRP M426fdw.  I keep receiving an error "Cannot resove the SMTP server.  Check the SMPT and DNS server settings with your system administrator or Internet Service Provider".  As I am the "system administrator" I need some other suggestions...