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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎10-07-2023 05:29 AM

HP Recommended
Product: HP OfficeJet Pro 6960 All-in-One Printer
Operating System: macOS 12.0 Monterey

HI folks, not sure if I've posted this in the right section but here goes...

Using a Mac recently updated to Ventura. I've had an OfficeJet Pro 6960 for years and regularly used the Scan to Computer via the printer itself. Now when I try I Scan to Computer via the printer I get "No Computer Found" error on the printer screen and a message saying to use the HP Utility to "Enable Scan to Computer".

The problem is when I launch HP Utility I get an error message in the app saying "Unable to communicate with the selected device" and I don't see any of the settings.

 

I've done uninstall re-install of the HP software.

Done Reset the Printing System on the mac.

Installed the latest HP software using HP Easy Start.

 

Nothing seems to change it though. I still get the same errors.

The only way I can scan is via the new HP Smart app. I want to be able to scan via the printer itself.

Anyone else experienced the same? Any ideas how to fix?

Thanks in advance, I hope!

Cheers, Ben

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