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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-09-2025 11:00 AM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer
Operating System: Microsoft Windows 11

I am trying to scan directly from the scanner to my email vs just scanning to my computer.

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1 REPLY 1

‎05-10-2025 11:08 AM

HP Recommended

Hi @newman15,

 

Welcome to the HP Support Community!

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Set up Scan to Email:

  • Ensure that Web Services are enabled on your printer. This is necessary for the Scan-to-Email feature. If you haven't enabled Web Services, follow the guide Getting Started with ePrint.
  • On your printer's control panel, touch Scan, then select Email.
  • On the Welcome screen, touch Continue.
  • Enter your email address when prompted and press Done.
  • A PIN will be sent to your email address. Enter this PIN on your printer when prompted.

Configure Scan Settings:

  • Load your document onto the scanner glass or in the document feeder.
  • Touch Scan, then touch Email on the printer control panel.
  • Select the email account you want to use.
  • Choose between scanning a Photo or Document, and adjust the settings accordingly.

Sending the Scan:

  • After adjusting the settings, verify the email information and touch Continue.
  • Touch Scan to Email. Once scanning is complete, touch OK.
  • You can choose to send another email or finish the process.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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