Trying to scan to email on Officejet 5745, Server Problem, Could not Connect to Web Services

[tryingtoscan1]

I use my Officejet 5745 connected to Wifi and use a Chromebook. I need to scan a document to email and send to my Gmail. I get the error message:

Server Problem

Could not connect to Web Services

The Server might be busy of temporarily unavailable. Try again later

[Anand_Andy]

Hi @tryingtoscan1,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Officejet 5745 Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the below steps:

Restart the computer, printer, and router

• To resolve many connectivity issues, restart the computer, printer, and router.
• NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
• Turn off the router by pressing the power button or disconnecting the power cord.
• Turn off the printer.
• Close all running programs on your computer, and then shut down the computer.
• Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
• Turn on the printer.
• Turn on the computer.
• Try to turn on Web Services.
• If the issue persists, continue to the next step.

Let's disable webservices and re-enable it

• Touch on the wifi icon ((i)) on the printer, and take down the IP address
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
• click on webservices and remove webservices and re-enable it
• If the issue persists, proceed to the next step.

Check the Internet proxy server settings

• For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.
• Locate the Internet proxy settings.
• Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
  The network settings menu displays with the proxy settings.
  From the EWS, click the Web Services tab, and then click Proxy Settings.
• Type the Address and Port values for your proxy server connection, and then click Apply.
• Try to turn on Web Services.

I hope this helps! Keep me posted. 

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